FAQ's
Policies
Ts & Cs

Here, you will find everything you need to know about how we work—from our booking and cancellation policies to answers for commonly asked questions, and the terms that guide our services.

Refund & Returns Policy – By KMaria

Effective Date: 05/05/2025

At By KMaria, every artwork and product is crafted with care and attention to detail. Due to the unique and handmade nature of my work, the following refund policy is in place:

General Policy

All sales are final. Refunds or exchanges are not offered unless the item arrives damaged or there is an issue caused by the Artist.
Each artwork is created with a high level of craftsmanship, and minor variations in texture, colour, or finish are part of the artistic process.

Original Artwork & Prints

Due to their one-of-a-kind nature, original paintings and limited-edition prints cannot be refunded or returned.
If an artwork arrives damaged, please refer to the Damaged Items section below.

Commissioned Artwork

Commissions are non-refundable as they are custom-made to client specifications.
A 50% non-refundable deposit is required to begin the project. This deposit covers materials, time, and preparation.
The remaining 50% balance is due before delivery and is also non-refundable once the artwork is completed.
If a client cancels a commission before work begins, the deposit remains non-refundable, but no further charges will be applied.

Damaged Items

If your artwork arrives damaged, please follow these steps:

Report the damage within 48 hours of receiving your order.
Provide clear photographs of the damaged item and packaging.
I will assess the situation and determine if a replacement, repair, or partial refund is possible.
If a return is necessary, the item must be sent back in its original packaging. Return shipping costs are the buyer’s responsibility.

Shipping Issues & Lost Packages

Once an order has been shipped, By KMaria is not responsible for delays, lost packages, or customs holds caused by the shipping provider.
If a package is lost, please contact the courier first. By KMaria will assist in providing tracking details and any necessary documentation.
International buyers: Customs fees and import duties are the buyer’s responsibility and do not qualify for a refund.

Digital Products & Downloads

Digital products (such as printable artwork or calendars) are non-refundable once downloaded.
If you have trouble accessing your digital file, please reach out for assistance.

Exceptions & Special Cases

If there is an error on my end (such as receiving the wrong item), I will correct the issue at no additional cost.
Any refunds issued (in rare cases) will be processed to the original payment method within 7-10 business days.

Contact Information

If you have any concerns regarding your order, please contact me:

Email: artbykmaria@gmail.com

Website: kmariainteriors.com

Social Media: bykmaria_

Terms & Conditions – By KMaria

Effective Date: 05/05/2025

These Terms and Conditions govern your use of this website, purchases, commissions, and any services provided by By KMaria. By accessing this website or engaging in business with By KMaria, you agree to the following terms.

1. General
1.1. By KMaria is an independent art brand owned and operated by KMaria Interiors.
1.2. All artworks, commissions, and products are subject to availability.
1.3. The Artist reserves the right to update these Terms & Conditions at any time without prior notice.

2. Intellectual Property & Copyright
2.1. All artworks, designs, and content created by By KMaria remain the intellectual property of the Artist unless otherwise agreed in writing.
2.2. Purchasing an artwork does not grant the right to reproduce, resell, or modify the work.
2.3. Artwork may not be used for commercial purposes without a separate licensing agreement.

3. Commissions
3.1. Custom artwork is created based on client specifications and an agreed-upon price.
3.2. A 50% non-refundable deposit is required before work begins.
3.3. The remaining 50% balance must be paid before delivery.
3.4. The Artist will provide progress updates, and minor revisions may be requested within reason.
3.5. The Artist retains the right to decline commissions that do not align with their artistic style or values.

4. Payments & Pricing
4.1. All prices are in GBP (£) unless stated otherwise.
4.2. Payments are accepted via bank transfer, PayPal, or other agreed methods.
4.3. Prices for original art, prints, and commissions may change without notice.
4.4. The Artist reserves the right to request full payment for high-value or custom orders before production begins.

5. Shipping & Delivery
5.1. Domestic & International Shipping: Available worldwide, with costs calculated at checkout or upon agreement for commissions.
5.2. Delivery Times: Estimated based on location and courier services. Delays due to customs or shipping providers are beyond the Artist’s control.
5.3. Customs & Import Fees: Buyers are responsible for any applicable duties or taxes.
5.4. Damage & Loss: All orders are securely packaged; however, if damage occurs during transit, the buyer must report it within 48 hours with photographic evidence.

6. Returns & Cancellations
6.1. Original Artwork & Prints: All sales are final; no refunds or exchanges unless the item arrives damaged.
6.2. Commissions: Due to their custom nature, commissioned artworks cannot be refunded after work has begun.
6.3. Cancellations: If a commission is cancelled before work starts, the 50% deposit is non-refundable.

7. Commercial & Gallery Agreements
7.1. Commercial Clients: Licensing fees and terms are determined separately through a Commercial Agreement.
7.2. Galleries: Exhibition terms, commission percentages, and sales agreements are outlined in a separate Gallery Agreement.

8. Privacy Policy
8.1. Any personal information collected (e.g., name, email, shipping address) is used solely for order processing and will not be shared or sold.
8.2. Secure payment processing is handled through third-party providers (e.g., PayPal, Stripe); By KMaria does not store financial information.

9. Liability & Disputes
9.1. The Artist is not responsible for any indirect, incidental, or consequential damages resulting from the use of purchased artwork.
9.2. Any legal disputes will be governed by the laws of England. Claims must be settled through mediation before legal action is pursued.

10. Contact Information
For any questions regarding these terms, commissions, or orders, please contact:

Email: artbykmaria@gmail.com
Website: kmariainteriors.com
Social Media: bykmaria_

By engaging in any transaction with By KMaria, you acknowledge that you have read and agree to these Terms & Conditions.

Shipping Policy – By KMaria

Effective Date: 05/05/2025

At By KMaria, takes great care in ensuring that your artwork arrives safely and in excellent condition. Please review the following shipping policy for details on processing times, shipping options, and international deliveries.

Processing & Handling Time

Original artworks & commissions: Typically ship within 5-10 business days after final payment is received. Custom orders may take longer based on the project timeline.
Limited-edition prints & décor: Ship within 3-7 business days after purchase.
Digital products: Available for instant download and do not require shipping.

We take great care in packaging each piece to protect it during transit. Larger artworks may require additional handling time for crating.

Domestic Shipping (UK & Local Regions)

Orders within the UK are shipped via Royal Mail, UPS, or DHL with tracking and insurance.
Estimated delivery time: 3-7 business days depending on location.
Shipping costs are calculated at checkout based on size, weight, and destination.

International Shipping

We offer worldwide shipping via DHL, FedEx, or other reliable couriers.
Estimated delivery time: 7-21 business days, depending on destination and customs processing.
International shipping costs are calculated at checkout or provided as part of the commission agreement.

Customs, Duties & Import Taxes

Buyers are responsible for any customs fees, duties, or import taxes required by their country.
By KMaria is not responsible for shipping delays caused by customs clearance.

Shipping Rates & Insurance

Shipping rates vary based on artwork size, weight, and destination.
All original artworks are shipped with tracking and insurance to protect against loss or damage.
Limited-edition prints and smaller items may be shipped with or without insurance, depending on the chosen shipping option.

Damaged, Lost, or Delayed Shipments

If your order arrives damaged, please contact us within 48 hours with clear photos of the item and packaging. We will work with the courier to resolve the issue.
If a package is lost in transit, we will assist in tracking it, however By KMaria is not responsible for losses caused by the courier.
Shipping delays due to customs, weather, or courier issues are beyond our control.

Returns & Exchanges

All sales are final. By KMaria does not accept returns or exchanges unless the item arrives damaged.
If there is a shipping-related issue, please refer to the Refund Policy for further guidance.

Local Collection & Delivery (For Large Works)

If you are located in London/Birmingham (or a nearby region), By KMaria may offer local delivery or a collection option. This will be arranged on a case-by-case basis.

Contact Information

If you have any questions regarding your shipment, feel free to reach out:

Email: artbykmaria@gmail.com

Website: kmariainteriors.com

Social Media: bykmaria_

Frequently Asked Questions (FAQs) – By KMaria

General Questions

Do you offer original artwork for sale?

Yes! I offer original paintings, mixed media art, and limited-edition prints. You can browse available pieces on my Art Collections page.

Do you take custom commissions?

Absolutely! I love creating personalised artwork. Check out my Commission Process for details on how to get started.

What mediums do you work with?

I use a mix of acrylics, resin, and textured materials to create layered and dynamic pieces.

Do you offer prints of your original artworks?

Yes! I create high-quality limited-edition prints of selected pieces. Check out the Limited-Edition Prints section to see what’s available.

Commissioned Artwork

How do I request a commission?

Simply fill out the Commission Request Form with details about your desired piece. I’ll review it and get in touch to discuss your vision.

How long does a commission take?

It depends on the size and complexity of the piece, but typically between 4-8 weeks. An estimated timeline will be provided during our consultation.

How much do commissions cost?

Pricing varies based on size, materials, and detail. A custom quote will be provided after discussing your request.

Can I request changes once the artwork is finished?

Small adjustments can be made during the process, but major changes after completion may require an additional fee.

Do you work with businesses or interior designers for custom projects?

Yes! I collaborate with businesses, interior designers, and galleries for custom pieces, large-scale artworks, and installations.

Shipping & Delivery

Do you ship internationally?

Yes! I ship worldwide. Shipping costs vary by location and will be calculated at checkout or during commission discussions.

How is the artwork packaged for shipping?

Each piece is carefully wrapped with protective materials to ensure safe delivery. For larger works, a crate may be used for extra protection.

Will I have to pay customs fees for international orders?

Possibly. Customs duties and import taxes depend on your country’s regulations and are the buyer’s responsibility.

What if my artwork arrives damaged?

I take great care in packaging, but if your artwork arrives damaged, please contact me within 48 hours with photos, and we will work on a solution.

Payments & Returns

What payment methods do you accept?

I accept bank transfers, PayPal, and other secure payment methods. For commissions, a 50% deposit is required before work begins.

Do you offer payment plans?

Yes! For artworks over £1000, I offer instalment plans. I can work with you to create a payment plan that suits your needs within a reasonable time frame. As long as the 50% deposit is paid before work begins and the full payment is made before delivery/collection. Options will be discussed during the initial consultation.

Do you offer refunds?

Due to the nature of custom artwork, all sales are final, refunds are not available once the painting process begins. However, if an issue arises, please contact me.

Can I cancel a commission after placing an order?

If work has not yet started, you may cancel, but the 50% deposit is non-refundable as it covers materials and preparation time.

Art & Care

How should I care for my artwork?

Keep your artwork away from direct sunlight and high humidity.
Use a soft, dry cloth to dust the surface gently.
If it’s a resin piece, avoid placing heavy objects on it to prevent indentations.

Can I frame the artwork myself?

Yes! Some pieces come ready to hang, while others may require framing. I’m happy to recommend framing options if needed.

Collaborations & Licensing

Do you license your artwork for commercial use?

Yes! If you're interested in using my artwork for branding, packaging, or other commercial purposes, please reach out to discuss licensing options.

Do you collaborate with other artists, brands, or designers?

I’m always open to creative collaborations! If you have a project in mind, let’s chat.

Still Have Questions?

Feel free to contact me via email/social media.

Email: artbykmaria@gmail.com

FAQ's Policies Ts & Cs

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FAQ's
Policies
Ts & Cs