FAQ's
Policies
Ts & Cs

Here, you will find everything you need to know about how we work—from our booking and cancellation policies to answers for commonly asked questions, and the terms that guide our services.

Terms - By KMaria

Refunds & Returns - KMaria Interiors

Effective Date: 05/05/2025

At KMaria Interiors, we are committed to providing exceptional design services and high-quality products. Due to the nature of our business, please review our refund and return policies carefully before making a purchase.

Design Services

Non-Refundable Services

All design services, including but not limited to e-design packages, consultations, and custom artwork commissions, are non-refundable once the design process has begun. This is due to the time, expertise, and creative effort invested in each project.

Revisions & Adjustments

Each design package includes a set number of revisions as specified in the service description.
Additional revisions outside the package scope can be requested at an additional cost.
If you are unsatisfied with your design, we will work with you to make reasonable adjustments within the original project scope.

Cancellations

You may request to cancel the service before design work begins. Cancellations before the start of a project may be subject to an administrative fee.
No refunds will be issued once the design work has begun.
If the Client wishes to cancel the service, the deposit is non-refundable.
If you cancel the project after design work has started, you must pay for any work completed up to that point.
No refunds will be issued once the final design has been delivered.
Design services are non-transferable to another person or project once started.

Digital Products

Non-Refundable & Non-Returnable Items

Due to the nature of digital downloads, all e-books, guides, templates, and digital design resources are non-refundable and cannot be returned once purchased.

Defective or Incorrect Files

If you receive a defective or incorrect digital file, please contact us within 48 hours of purchase, and we will provide a corrected version at no additional cost.

Custom Artwork & Handmade Décor

Returns & Exchanges

Custom artwork and handmade décor pieces are made to order and cannot be returned or exchanged unless they arrive damaged or defective.
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage, and we will work to resolve the issue.

Cancellations

Custom artwork orders can only be cancelled within 24 hours of purchase. After this period, materials may have been purchased, and work may have commenced, making refunds unavailable.

Order Modifications

Changes to an order must be requested within 24 hours of purchase.
If design work has already begun, modifications may be subject to additional fees.
For custom artwork, modifications requested after the design has started will be considered on a case-by-case basis and may incur additional costs.

Dispute Resolution

We strive for customer satisfaction and are committed to resolving any issues professionally and fairly. If you have a concern, please follow these steps:

Contact Us: Email us at accounts@kmariainteriors.com with your order details and concerns.
Resolution Process: We will review your request and respond within 3-5 business days to provide a solution.
Escalation: If a resolution cannot be reached, we may offer mediation or an alternative resolution.

Booking Policy - KMaria Interiors

Effective Date: 05/05/2025

At KMaria Interiors, we value your time and are committed to delivering a seamless and personalised design experience. To ensure clarity, efficiency, and fairness for all our clients, please review our Booking Policy below.

Booking Process

All bookings must be made through our official website, email, or client portal.
A completed questionnaire and full payment (or agreed deposit) are required to confirm your booking.
Your design slot is only secured once payment is received and confirmed via email.

Availability & Scheduling

Design slots are allocated on a first-come, first-served basis.
Once your booking is confirmed, we will provide a projected timeline for your service.
For express or fast-track services, timeframes will be clearly stated before payment.

Payment Terms

Full payment is required at the time of booking for all standard and express services.
For full room or premium packages, a 50% deposit is required to secure your slot. The remaining balance is due before final delivery.
All payments are processed securely via our website or invoiced through our approved payment gateway.

Project Start & Required Information

Your project will begin only after we have received:
▪ Full payment or deposit
▪ Completed client questionnaire
▪ Required measurements, images, and inspiration references
Delays in providing the above may result in a shift in your design schedule.

Cancellations & Rescheduling

You may cancel or reschedule your booking up to 48 hours before your design slot start date.
Cancellations made after this period may result in a forfeit of your deposit or booking fee.
If we must reschedule due to unforeseen circumstances, you will be notified promptly and offered an alternative date.

Non-Communication & Project Pausing

If we do not receive communication or required materials within 14 days, your project may be paused or cancelled.
In the case of cancellation due to non-communication, no refunds will be issued, and reactivation may require a rebooking fee.

No-Show Policy (Consultation Calls)

If you miss a scheduled consultation call without prior notice, we reserve the right to charge a rescheduling fee or deduct the session from your package.
Please notify us at least 24 hours in advance if you need to reschedule a call.

Booking Confirmation

Once your payment and required materials are received, you will receive:

A booking confirmation email
Your project start date
Next steps and your assigned designer

Need Help with Your Booking?

We’re here to support you.

Email us: support@kmariainteriors.com

Terms & Conditions - KMaria Interiors

Effective Date: 05/05/2025

Welcome to the KMaria Interiors website (the "Site"). These Website Terms and Conditions ("Terms") govern your access to and use of our website, digital products, services, and content provided by KMaria Interiors ("we", "us", or "our"). By accessing or using this website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Site.

1. Website Use

1.1. The content on this website is provided for general information, inspiration, and promotional purposes only.
1.2. You may browse, read, and interact with content freely, but may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission.
1.3. You agree to use the website in accordance with all applicable laws and regulations and will not engage in any activity that could damage or interfere with the functionality of the Site.

2. Intellectual Property

2.1. All content on this Site, including designs, text, graphics, logos, images, videos, downloads, and digital products, is the intellectual property of KMaria Interiors, unless otherwise stated.
2.2. Clients receive a non-exclusive license to use designs for personal or business purposes but may not resell, distribute, or claim them as their own.
2.3. Unauthorised reproduction, distribution, or use of any content without permission is strictly prohibited.

3. Digital Products and Services

Scope of Services: KMaria Interiors provides design consultations, e-design services, and digital products. We do not offer physical construction, installation, or fit-out services. Any implementation of designs is the client’s responsibility.

3.1. Specific terms for design services (including scope, revisions, payments, and delivery timelines) are outlined in our Design Services Terms & Conditions, which you agree to upon booking.
3.2. We offer digital design services and downloadable resources through our website.
3.3. All digital sales are final. No refunds or exchanges will be issued once the product or service has been delivered, unless otherwise specified.
3.4. It is your responsibility to ensure compatibility of files and formats with your device or software.
3.5. Misuse of the service or breach of our policies may result in termination of services without refund.

4. Refund & Cancellation Policy

4.1. Digital Products & E-Design Services: Due to the nature of digital products and e-design services, all sales are final, and no refunds will be issued.
4.2. Consultations & Design Services: Cancellations before the start of a project may be subject to an administrative fee. Once design work has commenced, no refunds will be provided. Deposits are non-refundable.
4.3. Subscriptions & Memberships: Cancellations must be made before the next billing cycle to avoid charges. No partial refunds are provided for unused portions of a subscription.

Full terms are outlined in our Returns & Refund Policy.

5. Account Registration

5.1. You may be required to create an account or submit personal details to access certain services.
5.2. You agree to provide accurate, current, and complete information and to keep your login credentials confidential.
5.3. We reserve the right to suspend or terminate any account suspected of fraud, misuse, or breach of these Terms.

6. Third-Party Links and Resources

6.1. This Site may contain links to external websites, suppliers, contractors, or partners. These are provided for convenience only.
6.2. We are not responsible for the content, accuracy, or policies of third-party sites and disclaim any liability arising from their use.
6.3. Clients are responsible for implementing designs and hiring third-party contractors at their own discretion and risk.

7. Payment & Pricing

7.1. Prices for services and products are listed on our website and are subject to change without notice.
7.2. Full payment or a deposit (as per the service agreement) is required before work commences.
7.3. Payment plans may be available for certain services at our discretion.

8. User Conduct

8.1. You agree not to post, upload, or transmit content that is unlawful, threatening, defamatory, abusive, or otherwise objectionable on our website or through our services.
8.2. We reserve the right to remove any content and/or terminate access to users who violate these Terms.

9. Disclaimers

9.1. While we aim to provide high-quality, accurate content and services, we make no warranties or guarantees of any kind, express or implied, as to the reliability, completeness, or accuracy of the website or its content.
9.2. We reserve the right to modify, suspend, or discontinue any part of the Site at any time without notice.

10. Limitation of Liability

10.1. KMaria Interiors is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site, services, or products.
10.2. KMaria Interiors is not liable for project delays, damages, or financial losses resulting from third-party contractors or suppliers.
10.3. We do not guarantee that a specific design will meet all local regulations or building codes. Clients should consult with local authorities and professionals before implementation.
10.4. Your sole remedy for dissatisfaction with the Site is to stop using it.

11. Privacy Policy

11.1. Your privacy is important to us. By using this website, you agree to our Privacy Policy, which governs the collection and use of personal data.
11.2. We do not sell or share your personal information with third parties, except where necessary to provide services or as required by law.

12. Amendments

12.1. We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page.
12.2. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

13. Governing Law

13.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
13.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at:
Email: support@kmariainteriors.com
Website: kmariainteriors.com
Social Media: @kmariainteriors

KMaria Interiors reserves the right to update or modify these terms at any time. Continued use of our services constitutes acceptance of the revised terms.

Website Disclaimer - KMaria Interiors

Effective Date: 05/05/2025

Welcome to KMaria Interiors. By using this website, you acknowledge and agree to the following disclaimers. If you do not agree, please refrain from using our site.

General Information

The content provided on this website, including but not limited to blog articles, design inspiration, service descriptions, and digital products, is for informational purposes only. While we strive for accuracy, KMaria Interiors makes no guarantees regarding the completeness, reliability, or suitability of the information provided.

Professional Advice Disclaimer

All interior design advice, recommendations, and resources offered on this website, through consultations, or within our digital products are for guidance only and should not be considered professional architectural, engineering, or legal advice. We encourage clients to consult licensed professionals for structural, electrical, plumbing, or legal matters related to their projects.

Design Representations & Variations

All design concepts, digital renderings, mood boards, and material selections presented on this site are for visualisation purposes only.
Actual results may vary due to differences in lighting, screen display settings, availability of materials, or client execution.
KMaria Interiors is not responsible for variations in final project outcomes due to third-party product availability or client modifications.

External Links & Third-Party Products

This website may include links to third-party websites, products, or services. KMaria Interiors is not responsible for the accuracy, security, or reliability of these external sites and does not endorse or guarantee any third-party products. Users interact with external links at their own discretion.

Digital Product Usage & Copyright

All e-books, templates, and digital downloads purchased from KMaria Interiors are for personal use only and may not be resold, redistributed, or modified for commercial purposes.
Unauthorised use, reproduction, or distribution of our content may result in legal action.

Limitation of Liability

KMaria Interiors shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, services, or digital products. This includes, but is not limited to, project delays, design execution errors, material defects, or financial losses.

Changes to This Disclaimer

We reserve the right to update or modify this disclaimer at any time without prior notice. Continued use of this website constitutes acceptance of any changes.

For any questions or concerns regarding this disclaimer, please contact us at:

Email: support@kmariainteriors.com

Frequently Asked Questions (FAQs) - KMaria Interiors

General Questions

1. What is KMaria Interiors?
KMaria Interiors is an innovative e-design studio specialising in residential interior design. We create functional and aesthetically inspiring spaces tailored to our clients needs.

2. How does e-design work?
E-design is a virtual interior design service where we provide design concepts, layouts, and shopping lists online. Clients receive a complete design plan and can implement it at their own pace.

3. What is the difference between e-design and traditional interior design?
E-design is a remote service that delivers design plans and recommendations digitally, while traditional interior design includes in-person consultations and project management.

Services & Packages

4. What services do you offer?
We provide various services, including:

Residential Design
Custom Design Services
Artwork & Décor Commissions
Virtual Consultations
Space Planning & Styling

5. Do you offer custom design services?
Yes! We offer bespoke design solutions tailored to your specific needs, whether for a home, rental property, or stage home.

6. Can I book a consultation before committing to a full service?
Absolutely! We offer initial consultations where we discuss your project, vision, and requirements before moving forward with a full design package.

Pricing & Payments

7. How much do your services cost?
Our pricing varies depending on the service and scope of work. Visit our [Pricing Page] for a detailed breakdown of our packages and add-ons.

8. Do you offer payment plans?
Yes, for select services, we offer instalment payment plans to make the design process more accessible.

9. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers.

Process & Deliverables

10. How long does the design process take?
Timelines vary by project, but an e-design package typically takes 2–4 weeks, while express design services can be delivered within 2–3 days.

11. What will I receive with my design package?
Depending on the package, you may receive:

A concept board or mood board
A detailed floor plan/layout
3D renderings or sketches
A shopping list with direct links
Styling & implementation guidelines

12. How many revisions are included?
Each package includes one round of revisions. Additional revisions are available for an extra fee.

Implementation & Support

13. Do you handle purchasing and installation?
No, e-design is a DIY-friendly service. We provide all the details, and you execute the design at your own pace.

14. Can you recommend contractors or suppliers?
We can provide general recommendations, but we do not manage contractor hiring or installations. By accepting our recommendations for fitters, contractors, or suppliers, you acknowledge that we are not responsible for their services or products, and you use them at your own risk. See terms and conditions

Contact & Policies

15. How can I contact KMaria Interiors?
You can reach us via email, through our website contact form, or via social media.

16. What is your refund policy?
Due to the nature of our design services, we do not offer refunds once the design process has begun. However, we strive to ensure client satisfaction and will work with you to address any concerns.

17. Do you offer gift cards for design services?
Yes! Gift cards are available for purchase and can be used for any of our design services.

Terms & Conditions - Design Services – KMI

Effective Date: 05/05/2025

These Terms and Conditions ("Agreement") govern all interior design services provided by KMaria Interiors ("Designer", "we", "us", or "our") to the client ("Client", "you", or "your"). By purchasing or engaging in our design services, you agree to the following terms:

1. Scope of Services

1.1. KMaria Interiors provides interior and architectural design services digitally unless otherwise stated.

1.2. Services include but are not limited to: design consultations, e-design packages, space planning, conceptual development, mood boards, material/furniture suggestions, layout plans, 3D visuals, styling guides and digital product recommendations.

1.3. Deliverables and inclusions will vary by package and are outlined at the time of purchase.

1.4 We do not provide physical installation, construction, or sourcing of materials unless separately agreed.

2. Client Responsibilities

2.1. The Client agrees to provide accurate, complete, and timely information needed to complete the design project, including measurements, photos, and functional requirements

2.2. KMaria Interiors will not be held liable for errors resulting from inaccurate or incomplete client-provided information.

2.3. The Client acknowledges that failure to provide accurate information may affect the quality of the final design.

2.4. The Client is responsible for reviewing all deliverables and providing feedback or approvals in a timely manner.

2.5. Timely communication is essential. KMaria Interiors shall not be held responsible for project delays resulting from incomplete or delayed client communication.

2.6. Prolonged delays (14+ days without contact) may result in project pause or cancellation without refund.

3. Payment & Fees

3.1. A deposit of 50% is required upon signing the agreement to initiate the service.

3.2. The remaining balance is due upon delivery of the final design or as outlined in your chosen package.

3.3. Full payment is required for selected services prior to the commencement of design work unless a payment plan has been agreed upon in writing.

3.4. All payments are non-refundable once work has commenced.

3.5. Additional services requested outside the agreed scope will incur extra charges and must be paid before delivery.

3.6. Payments can be made via credit/debit cards, PayPal, and bank transfers.

4. Revisions

4.1. Most packages include one round of revision, unless otherwise stated.

4.2. A revision includes minor tweaks like material changes, layout adjustments, or replacing 1–2 product suggestions.

4.3. Revisions do not include complete redesigns, changes to previously approved concepts, or full reworks after client sign-off. Additional revisions will be charged accordingly.

5. Delivery & Timeline

5.1 Estimated delivery timelines will be communicated upon confirmation of the service.

5.2. Communication will be conducted via email or the designated client portal.

5.3. KMaria Interiors will make every effort to meet agreed deadlines, but is not responsible for delays caused by client inaction, external factors, third-party issues or system errors.

5.4. Timelines begin upon receipt of deposit/full payment and all required client information.

5.5. Any additional revisions or changes beyond the agreed scope will be subject to additional fees and will extend the project timeline accordingly.

5.6. Final deliverables will be submitted in digital format (e.g., PDF, JPG, PNG, or .dwg depending on the service).

5.7. Files will be available for download for 14 days after final delivery. Re-access after this period may incur an archive retrieval fee.

6. Design Ownership & Usage Rights

6.1 All design deliverables are intended for personal, non-commercial use only unless explicitly stated otherwise.

6.2 Designs may not be copied, resold, or redistributed without written permission from KMaria Interiors.

6.3. KMaria Interiors reserves the right to showcase completed designs for promotional and marketing purposes (e.g., social media, portfolio displays, website).

6.4. Personal information will remain confidential. Clients may opt out of this by request in writing before final delivery.

7. Third-Party Vendors, Contractors, and Fitters

7.1. KMaria Interiors may recommend third-party products, trades, or contractors. These are suggestions only.

7.2. We are not affiliated with or liable for the performance, quality, or pricing of third-party vendors.

7.3. Clients are encouraged to carry out independent research before purchasing or hiring any third parties.

8. Intellectual Property

8.1. All original content, designs, layouts, visuals, plans, and related materials are the intellectual property of KMaria Interiors.

8.2. Clients receive a non-transferable, non-commercial license for personal use on the specified project only.

8.3. Content may not be copied, resold, published, or distributed without written consent of KMaria Interiors.

9. Design Accuracy & Limitations

9.1. All designs are based on the information provided by the client. We are not liable for mismatches or issues caused by incorrect measurements, details or installation.

9.2. We do not guarantee compliance with local building regulations. It is the client’s responsibility to consult licensed professionals for structural, electrical, or plumbing work.

10. Refunds, Cancellations & Transfers

10.1. If the Client wishes to cancel the service, the deposit is non-refundable.

10.2. The Client may request to cancel the service before design work begins. Cancellations before the start of a project may be subject to an administrative fee.

10.3. If the Client cancels the project after design work has started, the Client agrees to pay for any work completed up to that point.

10.4. Due to the custom nature of our work, all sales are final and non-refundable once design work has commenced.

10.5. No refunds will be issued once the final design has been delivered.

10.6. Design services are non-transferable to another person or project once started.

10.7. KMaria Interiors reserves the right to terminate the agreement due to uncooperative behaviour, lack of communication, or breach of terms. In such cases, a partial refund may be issued at our discretion.

11. Limitation of Liability

11.1. KMaria Interiors is not responsible for direct or indirect losses, delays, or damages resulting from the use of our services or reliance on third-party vendors.

11.2. Our liability is limited to the amount paid for the service purchased.

12. Product Availability & Pricing

12.1. The Client acknowledges that all products and furniture recommendations are provided based on available information at the time and that prices, availability, and specifications may change without notice.

12.2. KMaria Interiors is not responsible for stock shortages, discontinued products, or changes to third-party pricing.

12.3. Substitute suggestions may be requested at an additional fee.

13. Confidentiality

13.1. Both parties agree to maintain confidentiality regarding all proprietary information, including design concepts and client preferences, shared during the course of the project.

13.2. We will not share your personal information with third parties except as necessary to fulfil the design service.

14. Force Majeure

14.1. We are not liable for delays or failure to deliver services caused by events beyond our control (e.g., natural disasters, technical issues, illness, etc.).

15. Governing Law

15.1. These Terms shall be governed and construed in accordance with the laws of England and Wales.

15.2. Any disputes arising under these terms shall be resolved in the courts of England and Wales.

16. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact:

Email: support@kmariainteriors.com
Website: kmariainteriors.com
Social Media: @kmariainteriors

KMaria Interiors reserves the right to update or modify these terms at any time. Continued use of our services constitutes acceptance of the revised terms.

FAQ's Policies Ts & Cs

​

​

​​

​

FAQ's
Policies
Ts & Cs